Investing in an Exceptional Experience
Your FY18 membership dues were invested in the planning, launching and implementing of a digital strategy that’s relevant for these times, supports our stakeholders in their competitive positioning, and prepares our industry for the future.
The first phase of our digital transformation included launching a new Community and a redesigned, completely mobile-responsive website, developed for scalability and automatic updates. Other investments paved the way for more initiatives to be phased in during FY19, including back-office integration, easier access and more exciting user interaction for enhanced digital learning opportunities. Why is this important? As we pivot to manage a complex global business environment; we are reinventing Worldwide ERC® around our changing customer. We’re establishing a faster, better, more focused and personalized customer experience; one that supports your work and training imperatives.