Asking What, When, Why: The Business Case for Measuring Sentiment

Sponsor(s):  Altair Global

Join Altair Global's SVP of Customer Experience, Kelly Tepera, and VP of Innovation, Ryan Agee, as they take a deep dive into why measuring customer sentiment throughout the relocation journey can drive deeper engagement, more experiential data and provide new insights and predictive analytics. They'll explain how types of bias can influence and possibly inflate satisfaction scores and mask the true experience of your relocating employees. 

CE Credit (fees may apply):  CRP GMS
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