Corporations and Business Traveler Well-Being

This article originally appeared in the July 2018 edition of Mobility Magazine.

It is no secret or surprise why good business travel experiences are important to the traveler, but why do they matter for the company?

Business travel can have a considerable impact on employee satisfaction and retention. According to Global Business Travel Association (GBTA) research, more than three-quarters (79 percent) of business travelers say their business travel experience impacts their overall job satisfaction at least somewhat.

Business travel not only influences how employees feel about their current company, but it can also influence whether they take a job in the first place. Nearly three in five (59 percent) indicate a company’s travel policy is an important factor when considering a potential employer. Additionally, 84 percent say the quality of their business travel experience impacts their business results in some way.

Another GBTA survey indicates that traveler well-​being and policy compliance do not have to come at each other’s expense.

Of the North American travel managers surveyed who report greater than 90 percent compliance with air bookings, 93 percent say a majority of their travelers are satisfied with their travel program.

High levels of satisfaction with hotel programs more than 70 percent compliant were also reported. This suggests that traveler well-being and satisfaction efforts may not undermine compliance—and, in fact, may even improve it.

Related: Employee International Travel: It's Never 'Duty-Free'

Mobility & Travel Challenges Create Opportunities

A better understanding of the challenges business travelers face can help organizations to provide the right tools, resources, and policies.

Time spent in transit was identified as the most difficult aspect of business travel in a survey of North American business travelers. Layovers, changing a flight or train reservation midtrip, the work environment while traveling, and preparing expense reports also topped the list of most challenging aspects.

The top pain points all have one thing in common—they are time-consuming. Given that 72 percent of business travelers are middle management or higher, it is not surprising that they are concerned about losing time or having an inadequate work environment.

Related: A New Era: Global Assignments, Global Leaders

Read the rest of this article in the July 2018 edition of Mobility Magazine.

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