Behind the Veil of Corporate Housing

What really happens behind the scenes in corporate housing. From initial request/search through key drop off and departure, a myriad of people, process and technology are coordinated to ensure that your Guest has a great experience. Ever wondered what happens once your request is put in? How the property handles your relocating employee? Where keys are dropped off at the end of a stay? Come learn about the inner workings of the entire process from the people living it. Hear from key players including an RMC, corporate housing provider, property manager/owner, and a customer.

Audience: Corporate mobility managers, relocation management company representatives, and destination service providers

Level: Intermediate

Learning Objectives:

• Understand the mechanics of how a stay comes together from beginning to end
• Gain empathy for the different people in the supply chain
• See the opportunities for improvement in the experience and the process within your own business