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Global Workforce Symposium
2017
Has Technology Replaced Service?
This session promises to explore the balance of technology versus high touch Customer Service. Emerging technology offers self-service options, convenience and increased efficiencies - but has it replaced the need for personalized customer service? In this session we will present case studies and hear from industry panelists on how they are approaching this delicate balance.
Audience: This session will be of tremendous value to all mobility professionals
Level: Intermediate