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article originally appeared in the July 2018 edition of Mobility Magazine.
Business travel can have a
considerable impact on employee satisfaction and retention. According to Global Business
Travel Association (GBTA) research, more than three-quarters (79 percent)
of business travelers say their business travel experience impacts their
overall job satisfaction at least somewhat.
Business travel not only
influences how employees feel about their current company, but it can also
influence whether they take a job in the first place. Nearly three in five (59
percent) indicate a company’s travel policy is an important factor when considering
a potential employer. Additionally, 84 percent say the quality of their
business travel experience impacts their business results in some way.
Another GBTA survey
indicates that traveler well-being and policy compliance do not have to come
at each other’s expense.
Of the North American travel
managers surveyed who report greater than 90 percent compliance with air
bookings, 93 percent say a majority of their travelers are satisfied with their
High levels of satisfaction
with hotel programs more than 70 percent compliant were also reported. This
suggests that traveler well-being and satisfaction efforts may not undermine
compliance—and, in fact, may even improve it.
Related: Employee International Travel: It's Never 'Duty-Free'
A better understanding of the
challenges business travelers face can help organizations to provide the right
tools, resources, and policies.
Time spent in transit was
identified as the most difficult aspect of business travel in a survey of North
American business travelers. Layovers, changing a flight or train reservation
midtrip, the work environment while traveling, and preparing expense reports
also topped the list of most challenging aspects.
The top pain points all have
one thing in common—they are time-consuming. Given that 72 percent of business
travelers are middle management or higher, it is not surprising that they are
concerned about losing time or having an inadequate work environment.
Related: A New Era: Global Assignments, Global Leaders
Read the rest
of this article in the July 2018 edition of Mobility Magazine.
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