We Are Where Work is Going

Worldwide ERC® President and CEO Lynn Shotwell reflects on the past year while looking forward to 2021.

I’ve finally completed a goal I set in October – to watch at least half of every one of the 82 sessions we had at GWS2020! Coupled with the many people I met at our 18 networking sessions, I have learned so much about our industry – and it has confirmed for me that we are where work is going.

I heard how mobility professionals are being called to the C-suite like never before to share expertise on the employee experience, duty of care and compliance challenges associated with remote work. I learned how agile you’ve been in putting new policies and processes in place to attract, relocate and retain essential talent. And, I was moved by the stories about the compassion and efforts made to help assignees and their families through this terrible time.

For decades, mobility professionals have helped companies and employees navigate the most stressful and exciting times in their careers; and Worldwide ERC® has been here to help you. This year was no exception, and I’d like to take a few moments to recognize the tremendous work my team has done for you in 2020:

  • COVID Info Hub. We stood up a COVID resource center and held a series of town halls culminating in our free, virtual “Road to Recovery” event in May.
  • Policy Advocacy. We’ve been your voice with policymakers advocating for COVID-relief and immigration and tax reforms to get the economy moving again. In alliance with some of Washington’s largest business associations, we’ve submitted almost two dozen amicus briefs, letters to Congress and regulatory comments.
  • Better Member Service. We’ve engaged in a listening tour to get your feedback on how we can better serve you, and we revamped our website to provide more relevant and timely content.
  • More Education. We added a second CRP exam window, launched six specialty badges and are updating GMS and the BMA.
  • Career Support. We provided discounted access to credentials and learning for those in our industry who’ve lost their jobs. And, we are seeking to get everyone who has a mobility job opening to post it in our career center.
  • A Mobility Milestone. We celebrated the 40th anniversary of Mobility with a fresh look and content. We also celebrated 30 years of CRP, YP-40’s 10th birthday and launched our members-only communities.
  • Global Policy Tool. We released the most robust global policy benchmarking tool on the market.
  • Meeting the Moment. We have task forces dedicated to standards and advancing inclusion in our industry.
  • A GWS Like No Other. And, we combined our fall events originally scheduled for Washington, DC, Tokyo, Shanghai, Delhi and Sao Paulo, into a month-long virtual event that attracted over 1,650 participants from 50 countries and featured over 65 hours of learning. If you missed it, don’t worry, it will be available in our learning portal all year.

Like most of you, my team is drawing up plans for multiple scenarios in 2021. Most likely, events will be virtual for at least the first half of the year. We are hopeful, however, that we can meet in person in the fall, including a hybrid GWS in Chicago the week of 18 October. The silver lining in this year is that it made us pause and consider how we can do things better. More and better is what we promise to bring to you in 2021.

I’d like to take this moment to thank my team for their dedication and hard work this year. I am so proud of all the new skills they’ve learned and their willingness to jump in and do whatever is needed. This is even more impressive when you consider that we have all been remote since the week before I came on board. It’s been an amazing experience.

I would also like to express my gratitude to our Board of Directors for their vision, guidance and dedication to helping us serve you. In particular, our chairman, Ed Hannibal, has been a leader, mentor and friend. Thank you!

May you all have a healthy and prosperous 2021. We are where work is going – and I am looking forward to going there with you.


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